The Chief Nursing Officer (CNO) provides oversight of all nursing services at Sonoma Valley Hospital (SVH). Provides strategic direction for the nursing division including but not limited to leadership recruitment and development, quality oversight and the promotion of a strong nursing culture as a component of successful patient care. Oversees the day-to-day operations of all nursing functions and fosters a team environment within all nursing services as well as non-nursing services, facilitating interdisciplinary collaboration and accountability. Nurtures strong relationships with SVH physicians, community partners and the SVH Board of Directors (BOD), and engages with our patient's to ensure the provision of excellent patient care. The CNO is a member of the hospital's Executive team and participates as an active member of the SVH Administrative team, Board Quality Committee, and Medical Executive Committee. Addionally, the CNO is responsible for oversight of the Emergency Preparedness program, and provides strong leadership, management, consultation and oversight for the organization.
Leadership: Participates as a member of the executive team in hospital operations. This can include direct oversight of clinical areas (ED, OR, inpt) in the absense of a subordiante. Particpation in strategic planning and innovative process development/improvment. Membership in cross-functional organizational and medical staff committees. Contributes to problem-solving organizational issues and the development of innovative action planning to ensure organizational success. Provides direction, coaching and mentorship to direct reports regarding professional standards, work quality, performance and accountability. Develops annual staff engagement improvement plans; and engages in regular communications (department meetings, one-on-ones, performance feedback, etc.).
Quality and Safety: Leads efforts to ensure the highest quality care and patient safety based on the most current standards of practice and evidence-based medicine. Maintains current knowledge of nursing practice. Develops and manages organization initiatives to drive organization to nursing excellence. Reports on Quality and Patient Safety to the Board Quality Committee and BOD as requested. Works directly with Chief Medical Officer in the coordination and maintenance of high quality patient care delivery that is data-driven and evidence-based.
Financial Management: Provides oversight on the development of all subordinate departmental budgets. Assists subordinate leaders in meeting their budgets. Is accountable for CNO division's 'roll up' budget. Explains variances and develops action plans to correct variances over fiscal year. Works to build subordinates agility with budgets and financial drivers.
Emergency Preparedness: Responsible for preparing the organization in a ready state to respond to multiple potential disasters in structured responses. Reviews, updates and develops, as appropriate, all emergency preparedness policies and procedures to ensure compliance with regulatory requirements and for a continuous survey readiness state. Works with leaders in the organization in an ad-hoc manner to collect information, review and revise these policies, as appropriate. Provides education and training to Leadership on federal Hospital Incident Command System (HICS) roles and responsibilities, and provides education and training to staff as to the roles and various disaster type responses. Co-directs the Emergency Management Committee and attends quarterly Healthcare Coalitions (HCC) meetings and serves on HCC Steering Committee.
Relations: Promotes and maintains strong relationships with executive leadership, medical staff, Board of Directors (BOD), hospital management, the community and employees. Partners with local community leaders (Fire and Emergency Medical System, Sonoma Emergency Operations Center, Community Clinic) maintaining strong collaborative relationships. Participates in community outreach projects, viewed as face of patient care for SVH. Member of the Patient Grievance Committee.
Regulatory: Builds, maintains and promotes a continuous survey readiness program assuring compliance with multiple regulatory and licensing compliance initiatives and agencies. Oversees nursing departmental Quality Assurance/Performance Improvement (QAPI) plans and any improvement projects. Monitors core measure compliance and develops/supervises action plans for measures out of compliance. Oversight of quality care for resuscitative services and is committee lead for Code Blue and Stroke. Maintains quality metrics and outcomes to meet the Center for Improvement in Healthcare Quality (CIHQ) Stroke Ready certification compliance.
Patient Experience: Develops an environment of a high level, positive patient care experience. Promotes the highest level of care in line with the Human Experience model. Is a role model for patient engagement. Monitors Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys and Q-reviews texting surveys and insures development of action plans to achieve high percentile compliance. Member Patient Care Experience Committee.
Education: Graduate of accredited RN program, MS degree or equivalent in healthcare with emphasis in leadership & management.
Experience: At least 5 years of experience at a director level or higher, over a nursing department in an acute care setting; demonstrated experience in leading change and demonstrated positive quality, patient experience and financial outcomes.
Licenses & Certifications: Current RN license by the State of California; Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) by an American Heart Association approved provider.
Required Skills & Knowledge: This position requires excellent written and verbal communication skills, proficiency in computer skills, strong organizational problem-solving, analytical skills, strong management and interpersonal skills. Ability to manage multiple priorities, demonstrate flexibility and work with constantly changing priorities. Ability to abstract, analyze and report clinical data. Ability to interact effectively with a diversity of individuals at all organizational levels, and good judgement with the ability to make timely and sound decisions.
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